Shipping Policy

Shipping Charges

• Free Shipping For Limited Time.

Courier Services
Products shipped using Call Courier, TCS and Fastex service in Pakistan.

Safe Delivery Assurance
We are responsible for safe delivery of products to customer. Replacement will be provided to customer in case of any damage during transit. However to avoid exploitation of the policy. Customers are required to make a live video of un-boxing the package and same may be sent to care.pureclans@gmail.com with request for replacement.

Shipping Policy

At Miss Rose, we strive to provide a fast and reliable shopping experience. Our shipping process is as follows:

• Order Handling: All orders are processed within 1-2 business days, from Monday to Saturday from our warehouse.
• Order Transit Time: After dispatch, please allow 2-4 business days for the order to reach you.
• For all destinations within Pakistan, estimated delivery time is 3-6 business days.

Please note, delivery times may vary due to external factors such as protests, weather conditions, or other unforeseen circumstances. We appreciate your understanding and we do our best to ensure your order arrives as quickly as possible. 

Terms and Conditions:

The following are the terms and conditions that you must know.

• Valid Address:

Pureclans only accepts a valid address. Our system does not accept address containing P.O Boxes, Fleet office(FRO), or Military Post Office.

• Tracking number:

Please track your order by tracking id, which we have provided you and visit our tracking page.

• Twice attempt of delivery:

If there is no receiver at the postal address to receive the parcel, the courier company will visit again. If the second attempt fails, it's the customer's responsibility to pick the parcel from the nearest courier office. 

If the customer does not receive or cancel the parcel, we will take back our product from the courier service, and in this case, our company is not responsible for your loss.

• Delay due to heavy weather:

Sometimes it's hard to deliver in time due to bad weather. We will be very sorry for your inconvenience in such abnormalities and expect you to show some patience and cooperate with us.

• Contact Courier Service:

If you did not receive your parcel. Please contact the courier service as they are having a database of shipping products.

• Contact us to locate your parcel:

In case you don't have the tracking id of your parcel, CONTACT US at care.pureclans@gmail.com with order details.

The order number and shipping address is a must need to locate your parcel.

• Cancel your order:

For the cancellation of the order, please call  Pureclans Customer Service at +923196756308 or E-mail at care.pureclans@gmail.com  . This offer is valid only for two days. Once the order is dispatched, our company is not responsible for that.

NOTE: There will be no parcel change during the live customer support chat. 

For additional queries, call Pureclans customer service at +923196756308 or 
 E-mail at care.pureclans@gmail.com